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Returns, damage & warranty

Our return policy, what to do if something arrives damaged, and warranty help.

What is your return policy?

14 days from delivery provided your lamp and all parts are returned with the original packaging.

My lamp was damaged in shipping. What do I do?

Send us a photo of the box and the device. We'll take care of the rest.

Is Ohm glass? What do I do if it breaks?

The lamp is glass. Discontinue use if damaged.

Still need help?

Our team is happy to help — orders, returns, replacement parts, or questions about your practice.

Contact us Back to support