My lamp was damaged in shipping. What do I do?

Send us a photo of the box and the device. We'll take care of the rest.

We're sorry your Resonance Lamp didn't make it in one piece. Here's what to do next:

  1. Send photos of the outer shipping box as well as of the lamp damage to support@ohm.health within three days of delivery.
  2. Keep the lamp and the box to return.
  3. We'll send you a replacement lamp at no charge.
  4. Send your lamp back with the original box and outer shipping packaging.
  5. If necessary, we'll ship you a new box to return your lamp in.
Still need help?

Our team is happy to help — orders, returns, replacement parts, or questions about your practice.